“Assessing provision of social and economic services in higher learning institutions. Case of Mzumbe University Dar es Salaam Campus”
| dc.creator | WEINAND, SOPHIA | |
| dc.date | 2020-11-16T04:24:17Z | |
| dc.date | 2020-11-16T04:24:17Z | |
| dc.date | 2020 | |
| dc.date.accessioned | 2021-05-05T08:21:52Z | |
| dc.date.available | 2021-05-05T08:21:52Z | |
| dc.description | A Research Proposal Submitted in Partial Fulfillment of the Degree of Masters of Public Administration of Mzumbe University. | |
| dc.description | Effective social and economic services provision has not been weighed in as a prerequisite in higher learning institution in Tanzania. Tanzania Commission for Universities (TCU) and other related authorities for education in Tanzania, have not managed to set a legal framework to enforce effective provision of social and economic services. This study assesses the provision of social and economic services in higher learning institutions taking Mzumbe University Dar Es Salaam Campus College (MUDCC) as the study case. It focuses on the mode by which social and economic services are provided at MUDCC, effectiveness of delivery of the services and the challenges in the provision of the services. A sample size of 42 respondents were purposively and randomly selected and used in the study. Data collected were qualitatively and quantitatively analyzed. The study has revealed that social and economic services at MUDCC are delivered by different mode i.e. outsourcing model, private partnership framework, PPPF, and inhouse services delivery. Furthermore, the study revealed that though the research findings published that MUDCC is achieving the best in term of reliability, accessibility and services expectation to the customers as well as the delivery of services through competent employees, effectiveness in the provision of the services is moderately attained because of the impolitely, unrespectful and unfriendly services provided by both academic and non-academic employees, and low level honest and trustworthy of the services providers. The study affirmed that the provision of the services faces numerous challenges like inadequate financial and human resources, poor performance standards set, shortage of textbook, library, learning and teaching materials, and other related education resources, poor cooperation and communication between students and lecturers or facilitators and internal organizational politics, bureaucracy and cumbersome procedures in governance process. It is therefore recommended that MUDCC needs to ensure availability of sufficient staff level so that the staff are not overloaded, strengthening of feedback mechanisms for users of the services, strong organization culture to be in place, the relationship and interaction between the employees at the university and the customers to be of the friendly nature, periodic assessment of employee. | |
| dc.identifier | APA | |
| dc.identifier | http://hdl.handle.net/11192/4658 | |
| dc.identifier.uri | http://hdl.handle.net/11192/4658 | |
| dc.language | en | |
| dc.publisher | Mzumbe University | |
| dc.subject | economic services provision | |
| dc.title | “Assessing provision of social and economic services in higher learning institutions. Case of Mzumbe University Dar es Salaam Campus” | |
| dc.type | Thesis |