The role of mobile banking in banking industry

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dc.creatorLuambano, Grace
dc.date2020-07-14T05:05:41Z
dc.date2020-07-14T05:05:41Z
dc.date2019
dc.date.accessioned2021-05-05T08:08:35Z
dc.date.available2021-05-05T08:08:35Z
dc.descriptionA Dissertation Submitted in Fulfilment of the Requirement for the Degree of Master of Business Administration in Corporate Management (MBA-CM) of Mzumbe University 2019
dc.descriptionThis study specifically based on the role of Mobile Banking in banking industry. Data was collected through questionnaires with focus on the mobile banking; Adescriptivecross-sectionalresearchdesignwasemployedusingbothqualitativeand quantitative approaches. The study was brands use of questionnaire with structured and open-ended questions. Multi-stage and stratified sampling techniques was used for research sampling. Data collected from different institutions like BOT, commercial banks, MNOs, bank and MNO customers, mobile agents, and processed using the software package (SPSS) in which descriptive statistics methods such as frequencies and mean was used. The results from the study revealed that if there is a relative role played by the adoption of mobile banking including time, place independence, availability, and possibilities for remote transfer and queue avoidance and there was be a consideration on changes in banking service delivery. Further, the study brought recommendation on how to make the service effective
dc.identifierAPA
dc.identifierhttp://hdl.handle.net/11192/3551
dc.identifier.urihttp://hdl.handle.net/11192/3551
dc.languageen
dc.publisherMzumbe University
dc.subjectMobile-Banking
dc.titleThe role of mobile banking in banking industry
dc.typeThesis

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Master of Business Administration Corporate Management