The Effects of Information and Communication Technology on Supply Chain Management Practices in Tanzania
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College of Business Education
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Therefore, This paper assessed the effects that ICT has on SCM practices in
TANESCO. The study further identified the challenges encountered by TANESCO
when adapting ICT in their supply chain management practices, the extent and effect
of usage of Information and Communication Technology on SCM.
The study used a case study design with a total of 100 respondents. Purposive and
random sampling used to select the respondents on whom questionnaires and
Interview methods were used to gather relevant data and information.
It was found that; ICT affects the supply chain management practices by increase the
financial performance of TANESCO; The highest rated challenges that encounter
ICT adoption are the issues of security and reliability perception and higher running
cost for undertaking the ICT initiatives and paying the workforce, and ICT is highly
used in Resources Planning and Management and Record tracking and keeping of
supply chain management practices of TANESCO.
Conclusively, the study recommended that it is necessary then for the TANESCO to
seek for the solutions that can scale up to their growth plans and provide them the
much-needed nimbleness to create a clear distinction in the market. Thus, the
company needs to employ ICT in such a way that meets the desired makings of
flexibility and scalability, providing them with a competitive advantage to stay ahead
and provide new and improved products and services to delight their customers.