Adoption of electronic government in Tanzania: Opportunities and obstacles
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Mzumbe University
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A Thesis/Dissertation Submitted in Partial Fulfillment of the Requirements for
the Degree of Master of Public Administration (MPA) of Mzumbe University
The general objective of this study was to assess the opportunities and obstacles of the adaptation of E-Government in Tanzania, especially in the President’s Office Public Service Management. Specifically the study aimed at determining the challenges facing Tanzania in adoption of electronic government, exploring the roles played by electronic Government in delivery of services in Tanzania public organisation, and to examine the availability of resources needed for implementation of e-Government. A combination of methods was used in data collection; this is a systematic collection of information concerning the problem under the study. In order to obtain primary data, interviews were conducted and these data supplemented secondary data as the basis for the theoretical and practical analysis of the problem. E-government is important for the delivery of services since it provides citizens with a greater range of services and delivery channels, gives citizens greater access to the range of services delivered by departments by providing services in a way which suits citizens' and businesses' needs, providing faster and more accurate services and replacing manual processing of routine high volume work by IT systems. The challenges facing adoption of e-government include of lack of computer infrastructure, IT knowledge, technical staff and poor networking. The study found deficiencies in other issues that are needed to facilitate the adoption of e-government. These include poor electricity supply, network failures and budget deficit.
The general objective of this study was to assess the opportunities and obstacles of the adaptation of E-Government in Tanzania, especially in the President’s Office Public Service Management. Specifically the study aimed at determining the challenges facing Tanzania in adoption of electronic government, exploring the roles played by electronic Government in delivery of services in Tanzania public organisation, and to examine the availability of resources needed for implementation of e-Government. A combination of methods was used in data collection; this is a systematic collection of information concerning the problem under the study. In order to obtain primary data, interviews were conducted and these data supplemented secondary data as the basis for the theoretical and practical analysis of the problem. E-government is important for the delivery of services since it provides citizens with a greater range of services and delivery channels, gives citizens greater access to the range of services delivered by departments by providing services in a way which suits citizens' and businesses' needs, providing faster and more accurate services and replacing manual processing of routine high volume work by IT systems. The challenges facing adoption of e-government include of lack of computer infrastructure, IT knowledge, technical staff and poor networking. The study found deficiencies in other issues that are needed to facilitate the adoption of e-government. These include poor electricity supply, network failures and budget deficit.
Keywords
electronic