Challenges facing mobile money market penetration and expansion in Singida district, Singida region

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dc.creatorSenso, Nicholaus C
dc.date2019-08-28T07:55:37Z
dc.date2019-08-28T07:55:37Z
dc.date2013
dc.date.accessioned2022-10-20T14:39:59Z
dc.date.available2022-10-20T14:39:59Z
dc.descriptionDissertation (MA Business Administration)
dc.descriptionAlthough Tanzania has companies providing mobile money services, penetration, expansion and usage is still low. This study examined the challenges facing mobile money transfer services and and their expansion in Singida, Tanzania. The study adopted explanatory cross-sectional survey where questionnaires were used to collect quantitative data from users of mobile money services including agents and providers‟ representatives from for Aitel Money, Tigo-Pesa and Vodacom M-Pesa in Singida district. The study finds that there are significant challenges affecting market penetration and expansion and regular use for mobile money. Financial problems for agents, unavailability of network coverage and regulatory barriers to mobile money payment systems industry are fundamental factors leading to low penetration level in Singida and in Tanzania. Reduction of running cost, availability and stability of network, training and information to users and amendments of mobile money policies are necessary measures to raise usage, penetration and expansion The study recommends feasible and economical network extension should be deployed in rural areas, where most population is staying, for adoption of reasonable and affordable prices of services provided by mobile money providers. Measures that can help to strengthen financial status are required for agents, capital balancing between electronic money and cash money. With regard to the findings, the study concludes that infrastructural development in terms of electricity in both urban and rural areas and policy amendments that will lead to costs reduction are among the important aspects that have to be considered for improving market penetration level in Tanzania.
dc.identifierSenso, N.C. (2013). Challenges facing mobile money market penetration and expansion in Singida district, Singida region. Dodoma: The University of Dodoma
dc.identifierhttp://hdl.handle.net/20.500.12661/1174
dc.identifier.urihttp://hdl.handle.net/20.500.12661/1174
dc.languageen
dc.publisherThe University of Dodoma
dc.subjectMobile money services
dc.subjectMobile money transfer services
dc.subjectAitel money
dc.subjectVodacom M-Pesa
dc.subjectTigo-Pesa
dc.subjectSingida district
dc.subjectTanzania
dc.subjectMoney transfer
dc.subjectMarket penetration
dc.subjectMarket expansion
dc.titleChallenges facing mobile money market penetration and expansion in Singida district, Singida region
dc.typeDissertation

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