The Challenges Facing Simbanking Application to Deliver Quality Service: A Case Study of Crdb Bank Plc, Nyanza Branch Mwanza

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dc.creatorMANGI, Cassian P
dc.date2021-12-13T13:33:09Z
dc.date2021-12-13T13:33:09Z
dc.date2012-06
dc.date.accessioned2022-04-04T13:49:59Z
dc.date.available2022-04-04T13:49:59Z
dc.descriptionThe objectives of this study were to examine the simbanking challenges, to find out types of simbanking services offered by CRDB Bank PLC and to find out ways of improving simbanking services. The data were collected by using questionnaires and interviews and the data collected were coded and analyzed by using Statistical Package for Social Sciences (SPSS). The results of the study suggests the challenges facing simbanking include power rationing, ICT penetration, delay in top ups, theft, and lack of internetwork money transfer service. The types of services offered by simbanking include money transfer and withdrawal, bill payments, purchase of electricity and top ups, and balance check. According to the results the improvement that should be made my include PIN management, more education to customers, ensuring reliable service, and to put more emphasis to accommodate rural people. Further studies are needed to find out the contribution of simbanking to the growth of national economy, and better control mechanism to overcome cyber crime in simbanking industry.
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dc.identifierhttp://41.93.33.43:8080/xmlui/handle/123456789/224
dc.identifier.urihttp://hdl.handle.net/123456789/77633
dc.languageen
dc.publisherSAUT
dc.subjectBanking
dc.titleThe Challenges Facing Simbanking Application to Deliver Quality Service: A Case Study of Crdb Bank Plc, Nyanza Branch Mwanza
dc.typeThesis

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