The performance of urban water supply and sanitation authorities through human resource management in Tanzania: the case of urban water supply and sanitation authorities of Dar es salaam, Morogoro and Moshi

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dc.creatorMokiwa, Peter A.
dc.date2019-08-19T13:41:26Z
dc.date2019-08-19T13:41:26Z
dc.date2014
dc.date.accessioned2021-05-06T13:15:58Z
dc.date.available2021-05-06T13:15:58Z
dc.descriptionDoctoral thesis (PHD)
dc.descriptionOrganizational performance improvement is considered a critical requirement for improved water services in the country. This study on organizational performance improvement of urban water supply and sanitation authorities in Tanzania through human resource management was based on a study of Dar es Salaam city, Morogoro and Moshi urban water supply and sanitation authorities with the aim of contributing to ways of improving water supply and sanitation services through human resource management in Tanzania. Both primary and secondary data were collected and analyzed using a combination of qualitative and quantitative methods. The findings of the study indicate that existing organizational performance improvement initiatives in the three urban water authorities were slow in staff recruitment. Findings point to failure of human resource management officers in the three urban water supply and sanitation authorities to successfully put in place and implement effective human resource policies and strategies. Consequently, there has been poor performance of staff in their duties, particularly in the supply of water and sanitation services to the public. It was further found that there was lack of cooperation between human resource management officers, other employees and customers. To rescue the existing situation the study recommends improved human resource management initiatives in all the three urban water authorities. These include among other things, formulation and implementation of dynamic policies to guide recruitment and retention of skilled staff. This is expected to reduce activities and operational costs thereby improving organizational performance.
dc.identifierMokiwa, P. A. (2014). The performance of urban water supply and sanitation authorities through human resource management in Tanzania: the case of urban water supply and sanitation authorities of Dar es salaam, Morogoro and Moshi (Doctoral thesis). The University of Dodoma, Dodoma.
dc.identifierhttp://hdl.handle.net/20.500.12661/947
dc.identifier.urihttp://hdl.handle.net/20.500.12661/947
dc.languageen
dc.publisherThe University of Dodoma
dc.subjectMorogoro
dc.subjectMoshi
dc.subjectDar es salaam
dc.subjectWater supply
dc.subjectWater sanitation
dc.subjectUrban water supply
dc.subjectHuman resource management
dc.subjectWater services
dc.subjectWater sanitation authorities
dc.subjectDAWASCO
dc.subjectDar es salaam water supply
dc.subjectImproved water services
dc.subjectUrban water supply performance
dc.titleThe performance of urban water supply and sanitation authorities through human resource management in Tanzania: the case of urban water supply and sanitation authorities of Dar es salaam, Morogoro and Moshi
dc.typeThesis

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