The impact of internal revenue collection efficiency on service delivery performance the case of Mwanza district councils

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dc.creatorT., Thika, Kijala
dc.date2016-05-16T07:00:57Z
dc.date2016-05-16T07:00:57Z
dc.date2014
dc.descriptionA Dissertation Submitted In Partial Fulfillment of the Requirement for the Award of Degree of Master of Science (Accounting and Finance) of Mzumbe University
dc.descriptionThis study was carried out to examine the impact of internal revenue revenue collection efficiency on service delivery performance in Mwanza District Councils. The researcher employed case study research design to study and describe the phenomenon as it exists. In order to determine the causal effect relationship between revenue collection efficiency and service delivery performance researcher employed probability regression model (logit model) in this study in order to explore the relationship between the two constructs which was the main concern of the study. A sample size of 80 respondents was employed to collect data to suffice the need of the study. These 80 respondent were divided into 4 strata from which random sampling technique was applied to draw a sample of 20 respondents from each strata. Findings obtained reveals that revenue collection performance have significant positive correlation with all of the four dimensions of the service quality being examined by researcher namely; availability of tangibles; reliability of services; responsiveness of employees to citizens concern and assurance of services being rendered to the citizens by the council.
dc.identifierhttp://hdl.handle.net/11192/1304
dc.languageen
dc.publisherMzumbe University
dc.subjectinternal revenue collection
dc.subjectservice delivery performance
dc.titleThe impact of internal revenue collection efficiency on service delivery performance the case of Mwanza district councils
dc.typeThesis

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