Influence of Training Needs Assessment Procedures on Employees Performance in Tanzania Water Sector
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SAUT
Abstract
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The purpose of this study was to investigate the influence of Training Needs Assessment
Procedures on Employees Performance in Tanzania Water Sector – a case of Mwanza Urban
Water Supply and Sanitation Authority (MWAUWASA) in Mwanza City. The study was guided
by four specific objectives (i) to determine the process used in conducting TNA at
MWAUWASA, (ii) to assess how TNA practices influence employees performance (iii) to
determine the influence of government policy on conduct TNA and (iv) to identify various
barriers encountered in conducting TNA. The research surveyed 11 heads of department (HODs)
and 60 staff members (employees) using self-administered structure questionnaire. Personal
interviews were also used with selected HODs. Quantitative data was analyzed using descriptive
statistics with help of SPSS and qualitative data was analyzed using content analysis technique.
The results indicated that, majority of trained employees (71) following TNA improved their job
performance. Moreover, MWAUWASA follows government policy on Training that stipulates
use of TNA through OPRAS. However, conducting TNA faces a range of challenges (barriers)
which include lack of funding resources, lack of adequate expertise, un-systemic training
approaches and non-objectivity in the assessment process. The study recommended budget be
allocated for conducting TNA and training, establishments of training evaluation procedures and
every employee should attend training at least once a year, training HODs on TNA procedures,
conducting TNA in all departments at least three times a year and initiate policy of motivation to
boost employees morale.
Keywords
Employees Performance