The influence of ICT on effectiveness of pharmaceutical inventory control and management in Tanzania, The Case of Medical Stores Department in Dar es Salaam
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Mzumbe University
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A Dissertation Submitted in Fulfillment of the Requirements for the Award of
Master of Science in Procurement and Supply Chain Management of Mzumbe
University
The research designed to find out the influence of ICT application on pharmaceutical inventory control and management in Tanzania. particularly the study aimed at identify the effect of ICT - based information flow on effectiveness of the pharmaceutical inventory control and management at the MSD, to determine the effect of ICT- based Distribution Requirement Planning (DRP) on effectiveness of the pharmaceutical inventory control and management at the MSD, identify the effect of ICT- based Material Requirements Planning (MRP) on effectiveness of the pharmaceutical inventory control and management at the MSD, and to identify the effect of ICT- based Customer Relationship Management (CRM) on effectiveness of the pharmaceutical inventory control and management at the MSD. The study conducted out at Medical Stores Department (MSD) in Dar es Salaam, adopted both approaches qualitative and quantitative under the case study design. Simple random design and purposive design used to choose 65 samples while two data collection method used such as questionnaires and interviews. The data collected analyzed throughout descriptive statistics, correlation, Analysis for variance, and regressions analysis. Findings approved that Medical Stores Department (MSD) has got distinct inventory control mechanism that has managed to reduce inventory cost and helpful to inventory control activities in the management support performance. Moreover, there was the setback or limitation facing the MSD organization such as high initial cost on its adoption, untrustworthy experts to use the system, incompatible with other systems, difficulty in its operation, non functioning of other parts, and unreliable training on staff. The researcher recommended that the influence of ICT on pharmaceutical inventory control system has a great impact on the effect of inventory control and management in Tanzania Pharmaceutical industry. It was recommended that MSD must increase its budget to meet the operational cost and attract more experienced and well skilled experts in ICT system on inventory control.
The research designed to find out the influence of ICT application on pharmaceutical inventory control and management in Tanzania. particularly the study aimed at identify the effect of ICT - based information flow on effectiveness of the pharmaceutical inventory control and management at the MSD, to determine the effect of ICT- based Distribution Requirement Planning (DRP) on effectiveness of the pharmaceutical inventory control and management at the MSD, identify the effect of ICT- based Material Requirements Planning (MRP) on effectiveness of the pharmaceutical inventory control and management at the MSD, and to identify the effect of ICT- based Customer Relationship Management (CRM) on effectiveness of the pharmaceutical inventory control and management at the MSD. The study conducted out at Medical Stores Department (MSD) in Dar es Salaam, adopted both approaches qualitative and quantitative under the case study design. Simple random design and purposive design used to choose 65 samples while two data collection method used such as questionnaires and interviews. The data collected analyzed throughout descriptive statistics, correlation, Analysis for variance, and regressions analysis. Findings approved that Medical Stores Department (MSD) has got distinct inventory control mechanism that has managed to reduce inventory cost and helpful to inventory control activities in the management support performance. Moreover, there was the setback or limitation facing the MSD organization such as high initial cost on its adoption, untrustworthy experts to use the system, incompatible with other systems, difficulty in its operation, non functioning of other parts, and unreliable training on staff. The researcher recommended that the influence of ICT on pharmaceutical inventory control system has a great impact on the effect of inventory control and management in Tanzania Pharmaceutical industry. It was recommended that MSD must increase its budget to meet the operational cost and attract more experienced and well skilled experts in ICT system on inventory control.
Keywords
ICT application on pharmaceutical