Utilization of client service charter: an experience from Dodoma municipal council–Tanzania

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dc.creatorLikangaga, R.
dc.creatorJosephat, P.
dc.date2020-03-25T07:56:29Z
dc.date2020-03-25T07:56:29Z
dc.date2012
dc.date.accessioned2022-10-20T13:25:31Z
dc.date.available2022-10-20T13:25:31Z
dc.descriptionFull Text Article. Also available at: http://www.indianjournals.com/ijor.aspx?target=ijor:ijpss&volume=2&issue=9&article=027
dc.descriptionInconsistency of Clients Service Charter (CSC) effects and lack of literature on CSC influenced this study to be conducted by examining the utilization of CSC in Local Authorities (LAs) with particular reference to Dodoma Municipal Council. This study employed a case study design. A sample size of 118 clients was purposively selected. The sample comprised 60 internal customers’ and 58 external customers. The study concludes that there is poor utilization of CSC in DMC because since the establishment of the charter, it has not been made public. In addition there is no any effort taken by the DMC management to make it operational. The study found that despite CSC being not implemented, majority of the external customers were satisfied by the services provided by DMC. On the other hand, majority of the internal customers were not satisfactory by the services offered by DMC.
dc.identifierLikangaga, R., & Josephat, P. (2012). Utilization of client service charter: an experience from Dodoma municipal council–Tanzania. International Journal of Physical and Social Sciences, 2(9), 394-413.
dc.identifier2249-5894
dc.identifierhttp://www.indianjournals.com/ijor.aspx?target=ijor:ijpss&volume=2&issue=9&article=027
dc.identifierhttp://hdl.handle.net/20.500.12661/2359
dc.identifier.urihttp://hdl.handle.net/20.500.12661/2359
dc.languageen
dc.publisherDiva Enterprises Pvt. Ltd.(DE)
dc.subjectClient
dc.subjectService charter
dc.subjectClient service charter
dc.subjectInternal clients
dc.subjectCSC
dc.subjectExternal clients
dc.subjectDodoma
dc.subjectTanzania
dc.subjectLocal authority
dc.titleUtilization of client service charter: an experience from Dodoma municipal council–Tanzania
dc.typeArticle

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