Examining the Contribution and Implications of Mobile Water Payments for Water Bill Collection at MWAUWASA, Tanzania
| dc.creator | Magoma, Anthony | |
| dc.date | 2018-11-19T07:13:42Z | |
| dc.date | 2018-11-19T07:13:42Z | |
| dc.date | 2018-04 | |
| dc.date.accessioned | 2022-10-20T08:35:15Z | |
| dc.date.available | 2022-10-20T08:35:15Z | |
| dc.description | This paper aims to examine the contribution and implications of mobile water payments (MWPs) for water bill collection at MWAUWASA. The study focused in testing three variables namely; MWPs adoption rate by customers, benefits of MWPs for water services and challenges facing MWPs for water services. Both qualitative and quantitative analytical techniques were used to collect data from a purposively selected sample of 75 MWAUWASA officials and 100 water bill payers. The trend of M-Pesa adoption has been increasing though at a lower pace and revenue collection efficiency has increased too, but still over 60% of customers are paying through cash, the challenges that hinders them being inefficiency of the M-Pesa payment system. The study recommends that MWAUWASA should focus on delivering quality M-Pesa system that meets the client’s needs and more sensitization to customers should be done about usage of M-Pesa and adoption of a cashless system is advised. | |
| dc.format | application/pdf | |
| dc.identifier | Anthony Magoma and Fides Emmanuel (2018), Paper Title: Examining the Contribution and Implications of Mobile Water Payments for Water Bill Collection at Mwauwasa, Tanzania. Business Education Journal (BEJ), | |
| dc.identifier | http://dspace.cbe.ac.tz:8080/xmlui/handle/123456789/79 | |
| dc.identifier.uri | http://hdl.handle.net/123456789/79573 | |
| dc.language | en | |
| dc.publisher | Business Education Journal | |
| dc.relation | Volume ii;issue No 1 | |
| dc.subject | M-Payments, M-Pesa, Water Utility bills, MWAUWASA, Mobile Water Payments, TAM model, UTAUT Model. | |
| dc.subject | M-Payments | |
| dc.subject | M-Pesa | |
| dc.subject | Water Utility bills | |
| dc.subject | MWAUWASA | |
| dc.subject | Mobile Water Payments | |
| dc.subject | TAM model | |
| dc.subject | UTAUT Model | |
| dc.title | Examining the Contribution and Implications of Mobile Water Payments for Water Bill Collection at MWAUWASA, Tanzania | |
| dc.type | Article |