A Dissertation Submitted to Mzumbe University Dar es Salaam Campus College in Partial Fulfillment for the Award of Master’s Degree in Public Administration of Mzumbe University
This study is concerned with the link between performance assessment, feedback and motivation of employees. A study was done at NBC Tanzania (LTD) and 70 respondents participated. The study used both qualitative and quantitative research techniques. The data collection methods used were observation, interview schedule, questionnaire and documentary review.
It was revealed that in performance management process setting mission and objectives in planning performance stage could impact positively on employee performance and increasing intrinsic and extrinsic motivation. For the case of if performance feedback has a direct impact on motivation, creativity and innovation of both employees and the organization performance, results indicated that the performance feedback improves customer satisfaction at large. Performance feedback has a direct impact on the competency and growth of both the organization and employees. This is a call to the NBC management to continue communicating effectively and be open to all employees towards the all process of employee feedback and motivation process.
Furthermore, the study recommended for the performance to be measured in terms of processes and outcomes. When measuring performance in terms of processes there should be a role expectations presented in terms of procedures to be followed, methods to be used, and plans of how to get work done Performance assessment process performs major functions as part of the organizational overall human resource strategy. Therefore, it should be integrated into the compensation, selection, training, and development strategies of the organization