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The study assessed the effectiveness of training programmes in improving the
services at CRDB bank plc doubting on the effectiveness of training programmes in
today’s organisations. The study aimed at giving an overview of CRDB to identify
the needs for training, the knowledge and level of awareness of CRDB on training
issues. It also aimed at examining impacts of training on the improvements of service
provision at CRDB Bank in order to make recommendations for improving training
and developments programmes at CRDB. The study adopted the case study research
design with the sample of 60 respondents; the adaptation of the method and samples
sizes was influenced by time and resource factors. Both quantitative and qualitative
techniques were applied: the quantitative techniques involved questionnaires survey
of CRDB staff from different departments such as those of retail, marketing finance
and credits whilst the qualitative techniques involved interview with three directors
such as those of Marketing, Finance of Human Resource.
The study revealed that CRDB history, background information, stakeholders,
company mission and vision, and core values desire much attention to have
competent, skilful, knowledgeable staff to accomplish the company needs. It further
revealed that knowledge and awareness of CRDB staff on issues related to training
and development was high. It was also discovered that the current development and
training programmes have little impacts on service provision as almost large
respondents denied the high level of satisfactions of service provided by CRDB
officials or staff. The study recommended among other things, the need for CRDB to
urgently ensure the total implementation of its training and development policy and
participatory approach to enhance the job skills for staff for improved services. |
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