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Improving the service provision of the public sector has been the struggle of many
developing countries for the past two decades. Tanzania is also in the same endeavor
where it aims to improve the performance of the public servants so as to improve
service delivery in the public sector. It is with this intention that Performance
Appraisal System (PAS) was introduced to the local authorities, which are the
service provider entities of the government.
This study has been an attempt to assess the challenges of instituting PAS in the
local authorities; focusing on Ilala Municipal Council. The study was qualitative and
data was obtained through in-depth interview, focused group discussion, observation
and documentary review. It involved 34 respondents who were purposefully (heads
of departments) and randomly (lower cadre) selected. Generally, it was found that
there is very low institutionalization of PAS in Local Government Authority (LGA)’s
due to some cultural, organizational and political factors.
The findings show a lack of commitment from the implementers and insufficient
financial resources to facilitate the institutionalization of PAS. Furthermore, the
study identified power distance and uncertainty avoidance as the major deterrents to
institutionalization of PAS in local authorities in particular Ilala Municipal. On these
grounds my conclusion is that there is a need to alter the adapted reforms to conform
to Tanzanian culture in order to enable the public servants to identify with them. |
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