A Research Report Submitted to The School of Business in Partial Fulfillment
of the Requirements for The Award of Masters of Business Administration
Degree of Mzumbe University, Tanzania.
This study aimed to examines the impact of financial intermediaries to the
performance of Insurance industry in Tanzania. Specifically, the study aimed to: First
to determine and assess the extent to which financial intermediaries perform their
roles on the insurance industry in Tanzania, Secondly to describe and examine the
forms of financial intermediaries used by insurance industry in Tanzania, Thirdly to
identify factors that influence the use of financial intermediaries in the insurance
industry in Tanzania, Fourthly to evaluate the challenges facing insurance industry in
Tanzania and Lastly to examine the determinants for the growth of insurance
industry in Tanzania. The study employed a case study research design.
The data were collected using questionnaires, interview and document analysis
techniques. Data obtained from the fields were analyzed and presented graphically
and in frequency distribution table with the help of SPSS version 17.00.
The finding from this study shows that financial intermediaries perform their roles on
the insurance industry. Also it was identified that the financial intermediaries’
increase of sales and delivering of insurance services was also one among the roles
performed by financial intermediaries on the insurance industry in Tanzania
The conclusion made on the forms of financial intermediaries used by insurance
industry in Tanzania; the conclusion made was that one form of financial
intermediaries used by insurance industry in Tanzania was insurance brokers as
suggested. It was revealed that an insurance agent was also considered by the
respondents as one among the form of financial intermediaries used by insurance
industry in Tanzania.
In response to the factors that influences the use of financial intermediaries in the
insurance industry in Tanzania, the conclusion drawn was that majority of the
respondents concludes that one factor that influences the use of financial
intermediaries in the insurance industry in Tanzania is because of the speed of
delivery of insurance services. Results from the field continue to conclude that
accessibility of insurance services was also considered to be one among the factor