A Research Report Submitted to School Of Business in Partial Fulfillment of the
Requirement for an Award of Master’s Degree in Business Administration
(Corporate Management) Of Mzumbe University
The study aim was to assess the Factors Influencing Health Insurance Service: A Case
of Bugando Medical Center. The research design was adopted case study as research
design. In this study the population consisted of all registered and non-registered
respondents in the health insurance scheme. The researcher used randomly and cluster
sampling technique and the sample size of the population was 100 respondents that
researcher decided to work with. This will included 50 registered members in the
health insurance scheme and 50 non-registered member of health insurance scheme.
The study used different method of data collection such as; Semi-structured
Questionnaire and document review. The researcher used both qualitative and
quantitative research type in the data collection and analysis. The research result found
that there is Insurance coverage to people attending BMC is very low contributing by
24.70% of health financing methods. Based to our results and supported by different
literatures in both developing and developed countries the major factors for nonenrollment
are
financial
status
and
poor
general
knowledge
towards
insurance
on
how
it
operates.
Awareness
of
existence
of
this
newer
health’s
financing
method
is
another
reason
for non-enrollment. Perceived poor quality of services at accredited facilities,
inadequate benefit packages are other factors for non-enrollment to the schemes. The
research recommends that Effort should made by government an NGOs to raise public
awareness of importance of health insurance as well as how these people can join
schemes as many citizens think that health insurance is only for those people who are
employed.