A Research Report Submitted to the School of Business in Partial Fulfillment
for the Requirements of the Award of Master of Business Administration
Degree of Mzumbe University.
The overall purpose of the research was to assess the effects of employees’ Job Satisfaction on
work performance in Jubilee Insurance Company. The study also took a wide role by looking
at the most influencing factors affecting Job Satisfaction in Jubilee Insurance Company on the
basis of the factors that were presumed to affect Job Satisfaction included, payment, and
teamwork, opportunities for promotion, Job security and working conditions.
The following specific objectives were covered; first was to explore the factors that influence
job satisfaction, second was to assess work performance in theJubilee Insurance Company, and
third was to find out the relationship between Job satisfaction and work performance.
The study adopted a case study research design. The area of the study was Jubilee Insurance
Company. The total population was 30 employees. Purposive sampling technique was applied.
Employees were divided in four categories, namely, operation staff, middle staff, senior staff
and the management. Data was obtained through a questionnaire and the analysis was done
with the help of SPSS.
The study shows that a high percent of employees are not satisfied with pay and opportunities
for promotion and to a large extent they are not motivated by them too. Factors like working
condition, job security, supervision and leadership, team work, organizational
policy,technological change and organizational culture affects employees’ performance in
Jubilee Insurance Company.
The study recommends that, Jubilee Insurance Company should improve the whole
compensation package and promotion opportunities, to make sure that they relate to the