| dc.description |
This study aimed to explore barriers that affect the effective communication in public
institutions in Tanzania. The study was conducted at the Dar es Salaam Institute of
Technology which was used as the case study. The study was guided by four specific
objectives which are; to investigate barriers of communication at DIT; to identify
methods of communication within DIT; to identify communication patterns at DIT
and to assess the efforts made by DIT to overcome barriers to effective
communication.
The researcher used case study design to accomplish the empirical study and both
quantitative and qualitative methods were used to analyse data gathered through
interviews, questionnaires, observation and documentary review.
This study found that at DIT the methods of communication which are used are
meetings, telephone communication and memos and that those methods are effective.
Also it was found that vertical and horizontal are the popular patterns in public
institutions.
Moreover, the researcher found that there were barriers of communication such as
different perceptions among staff, emotional barriers, information overload, feedback
barriers, psychological barriers and institution set up whereby some offices were
located outside the campus. These offices could not access information on time and
sometimes information could not reach at all because of physical distance.
Public institutions should strive at making sure that they improve communication in
their institutions. It was found that at DIT there is poor telephone connection
between one room to another and one block to another. Therefore, to overcome this
problem, the institute should introduce modern technology in order to avoid the
miscommunication from one department to another. |
|