A Dissertation Submitted in Partial Fulfilment of Requirements for the Degree of Masters in Business Administration-Corporate Management (MBA-CM) of Mzumbe University
This study investigated the loan recovery and credit policy in microfinance
institutions (MFIs) in Tanzania. Specifically, this relationship between the MFI’s
loan recovery and her credit policy was explored using survey data from 30 clients
randomly selected from FINCA Tanzania Magomeni Branch in Dar-es-Salaam
Quantitative methods were employed to assess and analyze FINCA’s credit policy
and Pearson Correlation Coefficient of Rank was used to analyze the relationship
between the credit policy and the loan recovery.
The study revealed that the majority of the clients served by MFIs are females. The
age bracket of most of these clients was 31-40 years. Although the majority of the
clients are married, there is a large group that is widowed. Furthermore, most of the
clients of MFIs take short term loans mostly for business purposes. The study further
revealed that the character and integrity of the clients is the major factor considered
before these MFIs issue out loans. The study also revealed that these MFIs charge
very high interest rate on credit while giving low credit time. On the positive note,
the study found that there was a strong positive relationship between good credit
policy and loan recovery
The study recommends that MFIs review the methods of extending their services so
as to better service recovery. Also, there is need for market research by MFIs so as to
come up with new products to cover new clients such as those in the agricultural
sector. Lastly, the MFIs need to better train and empower their loan officers in order
to improve on service delivery.