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Assessment of Factors Affecting Provision of Quality Insurance Services in Tanzania: The case of Metropolitan Insurance Tanzania Limited

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dc.creator Myola, Benjamin B.V.K
dc.date 2019-01-17T06:19:40Z
dc.date 2019-01-17T06:19:40Z
dc.date 2017
dc.date.accessioned 2021-05-05T09:48:52Z
dc.date.available 2021-05-05T09:48:52Z
dc.identifier APA
dc.identifier http://hdl.handle.net/11192/2335
dc.identifier.uri http://hdl.handle.net/11192/2335
dc.description Assessment of Factors Affecting Provision of Quality Insurance Services in Tanzania: The case of Metropolitan Insurance Tanzania Limited
dc.description For the success and survival in today‟s competitive environment, delivering quality service is of paramount importance for any economic enterprise. Therefore, this presented study aims to assess the factors that affect quality insurance services in Tanzania with case study of Metropolitan Insurance Company Limited in Dar es Salaam. The analysis of results was taken after sampling from statistical population 100 individuals, staffs and customers and the implementation of the tool on whole sample population use descriptive statistics methods. The finding of the study demonstrate that factors like customers‟ delivery, quality insurance service (service quality) and customer satisfaction have significant impact on the overall service quality of Metropolitan Insurance Company of Tanzania. And these factors have been classified into various indicators that include employee competence; employee courtesy; prompt claim settlement; premium charges; technology; clear communication channels and advertisement. The results showed that factors affect the quality insurance service on the attitude of customers willing to buy the service. The researcher also investigated on the service quality dimensions (SERVQUAL) which include reliability, tangibility, responsiveness, assurance, empathy and customers‟ satisfaction on overall evaluation of quality insurance service. It reveals that each attributes has significant impact on the overall service quality of Metropolitan Insurance Company (T) Limited. Finally, the implications of results and recommendations have been discussed to enlighten the management of the company on future direction of the company.
dc.language en
dc.publisher Mzumbe University
dc.subject Insurance Services, Tanzania
dc.title Assessment of Factors Affecting Provision of Quality Insurance Services in Tanzania: The case of Metropolitan Insurance Tanzania Limited
dc.type Thesis


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