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ABSTRACT
This study aims to examine factors that influence the provision of quality services in the health care of AAR, A Case of Chato Polyclinic Centre. The study had the following specific objectives: to determine the influence of the state of management capacity on the delivery of quality health services, to determine the effects of the implementation of technological services on the delivery of quality services, and to determine the influence of the availability of drug supply on the delivery of quality services on the delivery of AAR health care.
This study adopted a descriptive research design. The sample size of the study was 65 respondents were by 50 respondents were AAR staffs different departments and 15 were Customers of AAR. Data that collected were analyzed using SPSS whereby figures and tables were used to present data.
The results of the study had shown that the implementation of technology services influence the provision of quality services because it helps in medications and automatic dispensing; coordinating patient admissions with bed capacity, immediate tracking of filled beds and daily changes in nursing needs. Also, management capacity status influences the provision of quality services, thus Quality management is, therefore, an integral aspect if the hospitals are to improve on the quality of health services. Moreover, the availability of drug supply influences the provision of quality services.
The study concludes that adoption of Technology in health sectors, employability and availability of drugs supply is significant so as to improve procedure and correspondence which are basic for powerful and effective service quality in general health area in Tanzania.
The study recommends that health areas ought to embrace present-day Technological innovation to encourage service evaluation, improve procedure and correspondence, give a top-notch prescription to patients, decrease time slacks in getting lab and imaging results. The examination likewise, suggests that service in the Health sector ought to improve employees‟ ability to upgrade provision of health service quality and ensure fast supply of drugs for adequate service delivery |
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