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The main objective of this study was to assess the management risks in Tanzania. The specific research objectives were; to examine the extent of the knowledge/awareness of employees with regards to risk management practices at United Bank for Africa, to investigate the employees and management’s attitude towards risk management practices at United Bank for Africa, to explore challenges faced by employees in their various roles/capacities in managing the risk aspects inherent in their day today duties. Both primary and secondary data gathering techniques were utilized. Primary data collection methods included questionnaires and interview while secondary methods included the review of literatures.
Findings from the study revealed that workers are somehow competent regarding their ability to operate and activate their account, ability to make utility payment like Dawasco, awareness of service charge incurred per each transaction, ability to make any other periodical payment like TRA as well as ability to operate agent services offered from another bank. It was further found that some of the workers possessed positive attitudes towards the use of Risk department in facilitating their financial transaction. Furthermore the study found that lack of technical support in case of system failure, Poor network provided by network operators hence unreliable access to network, Poor training on provision of Risk management knowledge, Poor customer service offered, Lack of pre-stated details of the cost of the transactions, Limited knowledge on how to make full use of Risk department Limited understanding on how to operate computer in banking, Lack of accessibility to risk expertise, Lack of name confirmation when transacting are the main challenges facing workers at UBA.
Finally the study recommends that, there is a need of providing training to workers, training should be clear to workers in order to have required knowledge which enables them to manipulate the use of risk department services. Also the bank needs to engage in continuous sensitizations to its staff on policies and best practices that are ongoing in the banking industry |
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