| dc.creator |
Minde, Winfrida Alfred |
|
| dc.date |
2020-06-30T12:15:51Z |
|
| dc.date |
2020-06-30T12:15:51Z |
|
| dc.date |
2019 |
|
| dc.date.accessioned |
2021-05-05T08:08:35Z |
|
| dc.date.available |
2021-05-05T08:08:35Z |
|
| dc.identifier |
Minde. W. A. (2019). The Impact of Technology in Providing Public Service: A Case of Traffic Police at Kinondoni District in Dar Es Salaam. Dissertation. Mzumbe University |
|
| dc.identifier |
http://hdl.handle.net/11192/3430 |
|
| dc.identifier.uri |
http://hdl.handle.net/11192/3430 |
|
| dc.description |
Dissertation Submitted in Partial Fulfilment of the Requirements for the
Award of the Degree of Master of Business Administration Corporate
Management (MBA – CM) of Mzumbe University |
|
| dc.description |
An increase on the use of technology in a public services delivery is a concern in both
developed and developed countries. Varieties such as e-government payment system,
e – procurement and others have been deployed by the governments in order to
improve the efficiency of public service delivery. Transportation by air, land and
marine is one of the public domains that their safe use is a concern. Roads being the
main form of transportation in Tanzania, the application of technology thereon and its
impact require attention in order to optimize every available opportunity. The general
objective of this study was to assess the impact of technology in delivery of public
services related to use of roads in three main areas which are reduction of accidents,
provision of driver’s license and road levy collection. The type of research was a case
study which was conducted at Kinondoni district, it was of both qualitative and
quantitative research to which both primary and secondary data were collected. Data
were analyzed with a number of research tools such as SPSS and Excel. Upon
researching a number of systems were found to be used within the department such as
Traffic Management systems and it had a number of subsystems like Point of Sale
Machine, Tanzania Driving License System, the use of Automatic Plate Number
Recognition Camera. There was also a use of radio and television stations to provide
education to public. The study also found that technology had an impact to the services
offered to the public namely reduction of accidents, provision of driver’s license and
levy collection. |
|
| dc.language |
en |
|
| dc.publisher |
Mzumbe University |
|
| dc.subject |
Technology, Public Service, Trafifc Police |
|
| dc.title |
The Impact of Technology in Providing Public Service: A Case of Traffic Police at Kinondoni District in Dar Es Salaam |
|
| dc.type |
Thesis |
|