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The general objective was to assess the factors influencing job satisfaction among
workers in the banking sector. The study was guided with three specific objectives
which were; to identify whether pay, promotion, work environment, nature of work,
personal factors and work itself are responsible for workers satisfaction, to assess the
contribution of satisfied workers towards organizational performance and to determine
the consequences of employee job satisfaction in the banking sector. The study
employed case study research design while the study area under which the study took
place was National Bank of Commerce (NBC) Head Office located at Dar es Salaam,
Tanzania. Data collection methods used in the study were questionnaires, interview
and documentary review.
The findings from the first objective revealed that pay, promotion, work environment,
nature of work, personal factors and work itself are factors which affect the level of
job satisfaction among workers in the organization. Among these factors, pay, work
environment and promotion were the strongest factors influencing satisfaction. In the
second objective, the findings revealed that satisfied workers will influence a positive
performance of the organization, as they will increase cooperation with other
employees, will work with great enthusiasm and creativity will increase interaction
with customers in a productive way, they will increase their commitment and thus
improving performance of the organization. In the final objective of the study, the
finings revealed that high productivity, organizational commitment, better reputation,
decrease in employee turnover, absence in absenteeism and decrease in employee
stress are the consequences of worker’s satisfaction and the vice versa is true when
workers are not satisfied.
The level of satisfaction among workers at NBC is still low and thus raising the need
for improving payments, providing allowances, providing motivational packages and
improving working environment so as to increase the level of satisfaction among
workers. |
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