A Dissertation Submitted in Partial Fulfilment of the Requirements for Award
of the Degree of Master of Business Administration in Corporate Management
(MBA-CM) of Mzumbe University
The study assessed the effect of social security merging on employee performance in
Tanzania; with the focus on public services social security fund (PSSSF) as the case.
The study was guided by three objectives which are; to determine the level of
motivation and its influences on employee performance after merging in Tanzania,
to examine the relationship between employee performance and social security
merging, to identify the challenges facing employees on their performance after
social security merging.
The study employed a mixed method where by both qualitative and quantitative
approaches were used. The sample size included 105 respondents from PSSSF
selected through random sampling and purposive sampling techniques.
Questionnaires and interviews were used to gather primary data. Quantitative data
were analysed using SPSS version 23 whereas they were grouped to generate
statistics to present primary data. Descriptive statistics and inferential statistics were
generated to present the results of the study. Qualitative data were analysed using
content analysis to support the findings in relation to the study objectives.
Results showed that the level of employee motivation to a great scale is high and
progressive among employees with positive impact on performance because they
have been assured with job security and all benefits they have been receiving from
the previous merged organizations and more as time goes on. Some challenges have
been pointed such as limited compliance of some employees and customers to
respond to the new changes which in certain account affect performance.
Furthermore, on the relationship between the performance of the employees and the
merger; it is vivid that all predicting variables which are employee commitment,
employee involvement and employee productivity are positive with significant effect
statistically on social security merging (p<0.05). This entails that the merger in
totality has been taken positively by the employees such that performance is certain
for that matter to a great scale. It is recommended that it is important for any
organization merger by the government to assure the employees on their future
prospects particularly on their jobs since it has direct impact on performance.