A Dissertation Submitted in Partial Fulfilment of the Requirements for the
Degree of Masters of Business Administration in Corporate Management of
Mzumbe University
The study examined the influence of motivation on organisational performance at
National Insurance Corporation (NIC). The specific objectives of the study included;
to determine how reward and recognition impact the performance of employees; to
examine the extent to which skills development affects the performance of
employees; to evaluate the extent to which work life balance and working
environment affects organizational performance; and to examine the role of
leadership in influencing employee performance.The research philosophy is based on
the assumption that, employee motivation is a key driver to enhance organisational
performance. This assumption is based on the fact that, most organisations nowadays
around the corporate world are allocating more resources in their human resources
rather than capital structure, as they believe that employees are a significant base for
improving their performance and achieve success. This study, thus empirically sought
to find out the influence of motivation on organisational performance in order to
materialise this assumption. This study used a pragmatic approach which involves
multiple methods including quantitative and qualitative approaches. The researcher
used primary data that was collected from employees at National Insurance
Corporation at Dar es Salaam head office. The study also employed secondary data
from NIC and TIRA. The research design employed was a case study research design.
Primary data was gathered through questionnaires administered to 30 respondents.
Once the data was collected was summarized and analyzed in tabular form,
frequencies and histograms through the aid of a computer program in excel. The main
findings of the study indicate that, effective motivation programs have greater
likelihood of increasing employees’ morale, retention rate and productivity.It was
further revealed that, motivation has been useful at NIC to improve organisational
performance.The study recommends for a wider participation from the government
and interested parties to support the insurance industry in making sure that motivation
becomes successful in the sector. At the same time organizations are urged to put in
place appropriate motivation of their employees in order to enhance skills utilization
and ultimate organizational performance.