A Thesis/Dissertation Submitted in Partial Fulfillment of the Requirements for
the Degree of Master of Public Administration (MPA) of Mzumbe University
The general objective of this study was to assess the opportunities and obstacles of
the adaptation of E-Government in Tanzania, especially in the President’s Office
Public Service Management. Specifically the study aimed at determining the
challenges facing Tanzania in adoption of electronic government, exploring the roles
played by electronic Government in delivery of services in Tanzania public
organisation, and to examine the availability of resources needed for implementation
of e-Government.
A combination of methods was used in data collection; this is a systematic collection
of information concerning the problem under the study. In order to obtain primary
data, interviews were conducted and these data supplemented secondary data as the
basis for the theoretical and practical analysis of the problem.
E-government is important for the delivery of services since it provides citizens with
a greater range of services and delivery channels, gives citizens greater access to the
range of services delivered by departments by providing services in a way which
suits citizens' and businesses' needs, providing faster and more accurate services and
replacing manual processing of routine high volume work by IT systems.
The challenges facing adoption of e-government include of lack of computer
infrastructure, IT knowledge, technical staff and poor networking. The study found
deficiencies in other issues that are needed to facilitate the adoption of e-government.
These include poor electricity supply, network failures and budget deficit.