| dc.description |
The research intended to investigate the service quality in social security scheme in
Tanzania, a case study of NSSF headquarters whereby the objective of this study is to
assess the impact of training and development on employees performance, to identify the
contribution of training and deveoping employees in their working areas as well as to
find out other people-management activities that impact on perfomance apart from
training and development in working places.
The evaluation was done to determine investigate the impact of training and
development on employees performance in their working place at NSSF headquarters
whereby the respondents who were NSSF workers responded.
The research is based on a questionnaire where 65 respondents are taken as sample size.
Each variable employee performance and Training and development whereas, the data
was tested on SPSS to analyze the relationship between two variables and Descriptive
Statistics were used to evaluate the results of respondents.
The results of the study analysis signify that there is a positive and significant
relationship between training and development and employee performance in context of
NSSF employees. The study emphasizes on a transparent process for employee
performance evaluation. Also, the training and development process should be
quantitative and effective.
It was concluded that, management activities that have impact on training and
development; trainings are important as it influence employees‟ performance other than
any other type of motivation. In this perspective, leaders of organizations particulary the
case study organiations must employ several strategies to influence more training to
employees. |
|