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Improving Public Service Delivery in Tanzania Through Kaizen: A Review of Empirical Evidence

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dc.creator Bwemelo, Gordian S.
dc.date 2019-06-27T08:44:45Z
dc.date 2019-06-27T08:44:45Z
dc.date 2016-10
dc.date.accessioned 2021-05-05T13:34:58Z
dc.date.available 2021-05-05T13:34:58Z
dc.identifier Gordian S. Bwemelo (2016), Paper Title: Improving Public Service Delivery in Tanzania through Kaizen: A Review of Empirical Evidence. Business Education Journal (BEJ),
dc.identifier http://dspace.cbe.ac.tz:8080/xmlui/handle/123456789/265
dc.identifier.uri http://hdl.handle.net/123456789/74373
dc.description This paper sets out to establish whether KAIZEN practices can contribute to the enhancement of service quality and productivity in the public sector in Tanzania. Currently, KAIZEN is still at its newest stage being applied in a few hospitals and very few Small Scale Manufacturing Enterprises (SSMEs).Using a narrative literature review approach, the study reviews 11 research-based articles to extract evidence on the applicability of KAIZEN in public service organisations. The study reveals that although KAIZEN originated in the manufacturing environment, its principles and practices translate well into other work situations including health services, public authorities, banks, education et cetera. The paper concludes that KAIZEN is applicable to the public service and it can drastically improve operational efficiency, service quality and reduce costs in that sector. The paper recommends that the government should adopt KAIZEN and incorporate it into all its public sector reform programmes as a strategic tool towards improvement of public service organisations’ overall effectiveness and performance.
dc.format application/pdf
dc.language en
dc.publisher College of Business Education
dc.relation Volume 1;Issue No: 2
dc.subject Kaizen, Public Service Organisations, Quality, Productivity .
dc.title Improving Public Service Delivery in Tanzania Through Kaizen: A Review of Empirical Evidence
dc.type Article


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