| dc.creator |
Jani, Dev |
|
| dc.creator |
Han, Heesup |
|
| dc.date |
2016-06-07T10:42:01Z |
|
| dc.date |
2016-06-07T10:42:01Z |
|
| dc.date |
2014 |
|
| dc.date.accessioned |
2018-04-18T12:36:46Z |
|
| dc.date.available |
2018-04-18T12:36:46Z |
|
| dc.identifier |
Jani, D. and Han, H., 2014. Personality, satisfaction, image, ambience, and loyalty: Testing their relationships in the hotel industry. International Journal of Hospitality Management, 37, pp.11-20. |
|
| dc.identifier |
http://hdl.handle.net/20.500.11810/2409 |
|
| dc.identifier |
10.1016/j.ijhm.2013.10.007 |
|
| dc.identifier.uri |
http://hdl.handle.net/20.500.11810/2409 |
|
| dc.description |
This article appraises a theoretical model that relates personality, satisfaction, loyalty, ambience, and
image in a hotel setting. The results of the structural equation modeling indicated that extraversion,
agreeableness, and neuroticism among the Big Five Personality Factors significantly affect satisfaction.
Satisfaction had a significant impact on hotel image and guests’ loyalty. Compared to satisfaction, hotel
image had a lesser impact on loyalty as well as being a mediator for the impact of satisfaction on loyalty.
The moderating role of hotel ambience in the proposed theoretical framework was also identified. The
results offer hoteliers potential strategies/tactics for loyalty enhancement. |
|
| dc.language |
en |
|
| dc.publisher |
Elsevier |
|
| dc.subject |
Hotel |
|
| dc.subject |
Image |
|
| dc.subject |
Satisfaction |
|
| dc.subject |
Ambience |
|
| dc.subject |
Personality |
|
| dc.subject |
Loyalty |
|
| dc.title |
Personality, Satisfaction, Image, Ambience, and Loyalty: Testing Their Relationships in the Hotel Industry |
|
| dc.type |
Journal Article, Peer Reviewed |
|