Challenges facing mobile money market penetration and expansion in Singida district, Singida region

Senso, Nicholaus C

dc.creator	Senso, Nicholaus C
dc.date	2019-08-28T07:55:37Z
dc.date	2019-08-28T07:55:37Z
dc.date	2013
dc.date.accessioned	2022-10-20T14:39:59Z
dc.date.available	2022-10-20T14:39:59Z
dc.identifier	Senso, N.C. (2013). Challenges facing mobile money market penetration and expansion in Singida district, Singida region. Dodoma: The University of Dodoma
dc.identifier	http://hdl.handle.net/20.500.12661/1174
dc.identifier.uri	http://hdl.handle.net/20.500.12661/1174
dc.description	Dissertation (MA Business Administration)
dc.description	Although Tanzania has companies providing mobile money services, penetration, expansion and usage is still low. This study examined the challenges facing mobile money transfer services and and their expansion in Singida, Tanzania. The study adopted explanatory cross-sectional survey where questionnaires were used to collect quantitative data from users of mobile money services including agents and providers‟ representatives from for Aitel Money, Tigo-Pesa and Vodacom M-Pesa in Singida district. The study finds that there are significant challenges affecting market penetration and expansion and regular use for mobile money. Financial problems for agents, unavailability of network coverage and regulatory barriers to mobile money payment systems industry are fundamental factors leading to low penetration level in Singida and in Tanzania. Reduction of running cost, availability and stability of network, training and information to users and amendments of mobile money policies are necessary measures to raise usage, penetration and expansion The study recommends feasible and economical network extension should be deployed in rural areas, where most population is staying, for adoption of reasonable and affordable prices of services provided by mobile money providers. Measures that can help to strengthen financial status are required for agents, capital balancing between electronic money and cash money. With regard to the findings, the study concludes that infrastructural development in terms of electricity in both urban and rural areas and policy amendments that will lead to costs reduction are among the important aspects that have to be considered for improving market penetration level in Tanzania.
dc.language	en
dc.publisher	The University of Dodoma
dc.subject	Mobile money services
dc.subject	Mobile money transfer services
dc.subject	Aitel money
dc.subject	Vodacom M-Pesa
dc.subject	Tigo-Pesa
dc.subject	Singida district
dc.subject	Tanzania
dc.subject	Money transfer
dc.subject	Market penetration
dc.subject	Market expansion
dc.title	Challenges facing mobile money market penetration and expansion in Singida district, Singida region
dc.type	Dissertation