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Quality management has recently been an important aspect in improving the performance of employees in any organization, be it business or non-business. This study principally assessed the contribution of quality management on the employee’s performance in the public sector. The study had focused on three indicators which are the top management strategies, human resource management practices and process management. The research adopted a cross sectional study design where a specific focus was at Tanzania Revenue Authority, Dar es Salaam where interview and questionnaires were conducted to obtain qualitative and quantitative data respectively. The study adopted two sampling approaches, where simple random sampling was employed in selecting respondents for filling of questionnaires while purposive sampling technique was used to select respondents for interviews. The quantitative data was analysed through descriptive statistics and the relationship between independent variables and the dependent variable was established using multiple regressions analysis technique. The study findings revealed that, all the three independent variables top management strategies, human resource management practices and process management had a significant positive relationship with the dependent variable (employees` performance). Therefore, the three variables of quality management are significant predictors of employees` performance. The study recommends that, when practicing quality management, organizations and business should focus on having strategies which enhances quality of services and businesses, and therefore enhancing the performance of employees. Also, all practices regarding making a conducive environment for employees should be highly focused. Employees should be properly rewarded and given the best working environment to be able to fulfil company`s objectives. Apart from that, organizations should practice process management in their organization for their continued survival |
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