Dissertation (MA Business Administration)This study, aimed at identifying factors which affect the performance of water and sanitation projects in Dodoma. The study was specifically put in place to fulfill three objectives, namely; to explore factors influencing performance of water and sanitation projects in Dodoma, to analyze the performance of water and sanitation projects and to investigate on the challenges that hinder the performance of water and sanitation project in Dodoma. The study was conducted by taking DUWASA as a case study and collected data from management, employees and customers. Data were analyzed by using both quantitative and qualitative means. The study uncovered several factors which were the cause of performance of water and sanitation projects in Dodoma. Of interest, respondents said that, of all the factors documented, ability and willingness to pay have been a major cause of inadequate performance. Furthermore, an analysis of the performance of water and sanitation projects indicated that, DUWASA has done very well in almost all the indicators evaluated. The only area of contention is that of meeting the demands of its customers regarding supply of clean water. This is an area, where DUWASA needs to focus more. Furthermore, numerous challenges have been found to hinder the performance of water and sanitation projects, however, the most critical ones were the predicament of public institutions not paying their bills timely, poor distribution system, unaccounted for water and small coverage with a low public awareness on sewerage services. It was recommended that, the government should support its institutions to enable them pay their bills fully and timely. The government is also advised to use its good ways to help DUWASA upgrade its water supply network. In addition to that, the government is advised to consider enforcing connection to the central sewer system on the basis of health, environmental concerns and better town vi planning, finally, employees were advised to have a sense of ownership of their organization and build, a good culture of trust, honesty and commitment to their institution and should not liaise with, unfaithful customers to vandalize their properties.