Third-Party Logistics Performance Measurements in Public Orrganization at Dar Es Salaam Containtainer Terminal: The Case of Ubungo Internal Container Depot

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dc.creatorErnest, Sikaponda
dc.date2020-06-16T17:16:18Z
dc.date2020-06-16T17:16:18Z
dc.date2014
dc.date.accessioned2021-05-05T08:40:21Z
dc.date.available2021-05-05T08:40:21Z
dc.descriptionA Dissertation Submitted in Partial Fulfillment of the Requirements for the Award of the Degree of Master of Science in Procurement and Supply Chain Management (MSc-PSCM) of Mzumbe University.
dc.descriptionSince evolution of PMS many attempts have been to measure organizational and not inter-organizational performance. The purpose of this study was to empirically explore intangible performance measures of 3PL service providers in public organizations. The author study the impact of independent variables such as service quality, relationship management and organizational effectives on dependant variable; high performance measurement. A case study was deployed and both questionnaires and check list were used to collect primary data from 70 sample size. The data were analyzed using statistical Package for Social Science (SPSS). The study findings revealed poor service quality, poor relationship management and poor organizational effectiveness by 3PL service provider which suggest customer dissatisfactions. The findings were inconsistent with most of previous studies conducted in Europe and Asia. The author recommended that a selection of appropriate performance measurement system suitable for public organizations' strategies is critical and the use of Information technology is an ideal in the future.
dc.identifierAPA
dc.identifierhttp://hdl.handle.net/11192/3216
dc.identifier.urihttp://hdl.handle.net/11192/3216
dc.languageen
dc.publisherMzumbe University
dc.subjectThird party logistics
dc.subjectOrganizational Performance
dc.subjectInter-organizational performance
dc.subjectLogistics
dc.titleThird-Party Logistics Performance Measurements in Public Orrganization at Dar Es Salaam Containtainer Terminal: The Case of Ubungo Internal Container Depot
dc.typeThesis

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MSc. Procurement and Supply Chain Management