Factors hindering the adaptation of internet Banking by its customers: a case of Kinondoni District
| dc.creator | Munna, Eric | |
| dc.date | 2016-03-10T12:10:47Z | |
| dc.date | 2016-03-10T12:10:47Z | |
| dc.date | 2014 | |
| dc.date.accessioned | 2018-03-24T12:04:57Z | |
| dc.date.available | 2018-03-24T12:04:57Z | |
| dc.description | A Dissertation Submitted in Partial Fulfillment of the Requirement for Award of the Degree of Masters of Science in Accounting and Finance (MSc.A&F) of Mzumbe University 2014 | |
| dc.description | The Main Objective of this study is to identify factors hindering the adaptation of internet banking by Tanzania banking customer in Kinondoni District Council, and the specific objective was to determinethe extent of using internet banking by Tanzania banking customers, to determine factors influencing the adaptation of internet banking by Tanzania banking customers and lastly to determine the factors hindering the adaptation of internet banking by Tanzania banking customers. The concept and meaning of electronic banking has been deeply discussed in chapter two through reviewing the literature. Conceptual frame work and hypothesis has been developed in this chapter in relation to the objectives of the study and literature review. The study applies non-probability sampling and two type of non-probability sampling were used, the first one is convenience sample so as we can invite customers to take part in the study and another one is self-selection sample, used purposely to get volunteers to take part in the study. A sampling frame was generated basing on the study area and a sample of 100 respondents used as simple size. Also the nature of the data collected, collection method and analysis method all of this are explained in chapter three. Chapter four present the findings in the form of table and figures, also analysis has been doneusing simple statistical analysis as the study only aimed at identifying challenges and not evaluating their effect.It was revealed that among the factors hindering adoption of internet banking included literacy level of bank customers, fear of using ICT, cyber-crime. Therefore the study generally recommends that,Banks in Tanzania should announce the features of electronic banking services to create a positive attitude among its customers toward electronic banking services and they should increasing the customers' awareness of the usefulness of using electronic banking services through advertising and long term customer services parallel with ensure the security of their money. | |
| dc.identifier | http://hdl.handle.net/11192/873 | |
| dc.identifier.uri | http://hdl.handle.net/11192/873 | |
| dc.language | en | |
| dc.publisher | Mzumbe University | |
| dc.subject | hindering the adaptation of internet | |
| dc.title | Factors hindering the adaptation of internet Banking by its customers: a case of Kinondoni District | |
| dc.type | Thesis |