A Research Dissertation Submitted in Partial Fulfillment of the Requirements
or the award of Degree of Master of Science in Human Resources Management
(MSc. HRM) of Mzumbe University
This study aimed at studying the factors affecting the effective implementation of
performance appraisal system in public institutions in Tanzania. The main objective
of the study was to assess the effectiveness of the performance appraisal system.
Specifically, the study assessed the knowledge of the employees about Open
Performance Review Appraisal System, employees’ involvement in performance
appraisal process and whether the performance appraisal in the organization
conforms to performance policies. The study used questionnaires that were
distributed to the Heads of departments and to other employees.
A total of 76 questionnaires were distributed to the individual respondents in this
study. Judgmental non probability technique was used to select the respondents from
the pension fund. The study also used interview and observation methods for
collecting the data. Secondary data were collected from books, internet, journals, and
internal documents from the pension fund. The study observed that the employees
do not have enough knowledge about Open performance review appraisal system.
The study also discovered that most of the employees were involved in the
performance appraisal processes like defining the organization and individual
objectives, communication, feedback and rewarding. The study also revealed that
the performance appraisal process conforms to the performance policies.
Based on the findings it was recommended that the government and pension fund
organization should formulate more other policies, rules, regulations and procedures.
These can be used as the guide by the supervisors and the employee when dealing
with performance appraisal process. The government and public organizations
should conduct regular training to ensure smooth open performance review appraisal
system. The study also recommended for further study that will include many public
institutions in Tanzania.