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This study assessed the effectiveness of ethics on public service delivery at the
Immigration Headquarters Dar es Salaam. In particular, the study focused on the
unethical behaviours of the public servants on how they influence the service
delivery at the headquarters Dar es Salaam. The methodology was a case study
design. The study was conducted at the Immigration office Headquarters Dar es
Salaam between June and mid July 2014.
The study involved 40 purposively and randomly selected public servants who
included 5 commissioners, 10 Heads of units of the Immigration service, 16
Immigration officers and 9 Immigration staff. Data was collected by using two
instruments namely; Survey questionnaires and face-to face interview.
The findings of the study revealed that a significant number of public servants at the
Immigration office Headquarter were aware of the codes of ethics and codes of
conducts. Furthermore another significant number of public servants at the
Immigration Headquarters Dar es Salaam promote public service code of ethics
principles. However it was found that some of the public servants still showed
unethical practices such as favouritism, lack of accountability, irresponsibility, lack
of professionalism, corruption, not being transparency, unfairness and self
centeredness/egoism. This affected the smooth service delivery at the Immigration
office Headquarters.
The study recommended that the government should ensure that codes of ethics and
codes of conduct are observed by every public servant in the office. In addition the
government should give adequate training and good leadership to the public servants
in the country. |
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