A Research Report Submitted in (Partial) Fulfilment of the Requirements for
the Master of Science Human Resource Management (Msc. HRM) of Mzumbe
University-Dar es Salaam Business School
The study on the assessment of the impact of Organizational Culture on Employee‘s
Performance in the Banking Industry, The case of National Bank of Commerce
(NBC). The sample size of this study constituted 60 respondents of which 15
respondents were HR Managers at the different branches; the other 45 respondents
were officers/staff at the different branches.
The general objective of the study was to investigate on how employees perceive
organisational culture in work organisations and specific objectives were to explore
employees‘ perception of organization culture, to investigate on organization
perception towards organization culture and to examine the relationship of
employees and organization culture. These guided the whole flow of the study as
evidenced in the theoretical, empirical literature review and findings of the study.
Case study research design of descriptive nature was used in undertaking this
research work. Both primary and secondary data were employed as they did help to
triangulate the findings. The study employed questionnaires, interviews and
documentary review as the data collection methods while data analysis was by the
use of Scientific Package for Social Sciences (SPSS).
The findings revealed that organisational culture is very important in every
organization and that it has a positive impact on employee performance. In addition
to that, organisational culture affects the level of organisational productivity in a
positive way. This study shows there is a positive relationship between
organizational culture and employee productivity at NBC. It was thus recommended
that HRM should consider the importance of organisation culture as this will help in
setting policies that will not contradict the culture of the organization plus helping
the incoming employees to adjust without any problem.