A Dissertation submitted to Mzumbe University-Dar es Salaam Campus College
in partial fulfillment of the requirements for award of the degree on the Master
of Science degree of Human Resources Management (MSc. HRM) of Mzumbe
University
In today’s organization environment, communication is considered as a crucial
factor behind success. Communication process can facilitate and improve the
competitive advantage of the organization. The study will be focusing on how
internal communication is processed and managed at DTB.
This research was conducted at DTB in Dar es Salaam particularly Nyerere branch.
DTB face a lot of problems in internal communication processes which at the end
of the day hinder effectiveness and efficient delivery of services. The other reason
of choosing DTB as a private entity in undertaking this study is the fact that as a
private entity it is one of the sectors in Tanzania which involves interaction of
employees within and with other organizations.
The main objective of the study was to assess how internal communication is
processed and managed at DTB.
The researcher targeted all employees at Nyerere branch. For the study to be more
scientific secondary and primary data collection methods was used in this study.
The researcher used interview to obtain the required information. The researcher
eventually analyzed the findings which was obtained from the collected data