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The study was all about agile supply chain practices towards performance of
healthcare sector. This research was conducted at Dodoma Municipality in Benjamin
Mkapa hospital and Dodoma general hospital. The specific objectives of the study
were to assess timely delivery of treatment to the patients on performance of
healthcare in Dodoma Municipality, to evaluate integration and coordination of
process towards performance of healthcare in Dodoma Municipality, to assess the
extent to which quick response to patients enhance performance of healthcare in
Dodoma Municipality and to ascertain the effects of agile supply chain practices on
performance of healthcare in Dodoma Municipal. Data were collected by using both
primary source of data and secondary source of data. Primary data was collected by
using questionnaire and interview while the secondary data was collected by using
documentary review and the study used the sample size of 236 respondents. Data
was analyzed by both qualitative and quantitative analysis. To determine the effects
of agile supply chain practices on performance of healthcare logistic regression
model was used and Pearson chi-square was used to determine the influence of
timely delivery of treatment, integration and coordination of process and quick
response to the patients towards performance of healthcare in terms of patient‟s
satisfaction. Results indicated that treatment conducted at reasonable time, waiting
for registration, ICT uses in healthcare operations, reduction of path flows and quick
medical assistance have positive significantly relationship on performance of
healthcare in terms of patients satisfaction whereas time to contact medical
personnel, effective communication and quick response with change number of
patients has insignificant relationship towards patients satisfaction. Results from
Pearson chi-square indicated significant relationship between timely delivery of
treatment, integration and coordination of process with performance of healthcare in
terms of patient‟s satisfaction, whereas quick response to the patients has
insignificant relationship with performance of healthcare. The study recommends
that the Government should employ adequate number of doctors, nurses, pharmacists
and laboratory technicians in order to smoothen the daily operations of public
hospitals. |
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