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This study attempted to study employees‟ motivation in delivering public services in
local governments in Tanzania, a case study of Ulanga District Council, Morogoro
region. Specific objectives were to examine how employee‟s motivation relate to
service delivery, to identify different factors that can influence employees to have
better job performance, to identify factors that de-motivates employees, and to
explore strategies that will lead to enhanced motivation. This study used a case study
as a research design in which purposive sampling technique was applied to select 90
respondents from the study population. The study based on both qualitative and
quantitative approaches. Questionnaires as research tool with open and closed
questions were issued to 90 respondents. Semi-structured interview and documentary
review were employed as data collection methods in this study. Data were analyzed
by using Statistical Package for Social Science (SPSS) version 11.5.
The study revealed that better salaries, good working conditions, promotions
systems, good job security, fringe benefits, in-service training, and management
system are motivational factors that influence employees to have better job
performance and provide quality services in local governments specifically in the
study area. To motivate employees, it is worthwhile for management to know the
various needs of employees.
The study recommended that employers should keep their employees motivated in
order to lower the turnover rate, also create better performance. The employers
should find out from employees what they are looking for in their jobs and what they
expect from their work places, and institutions/ companies should assess the
employees‟ motivation levels and also what they need, want or expect from their
employers. |
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