| dc.creator |
Said, Said Hamis |
|
| dc.date |
2019-08-18T10:07:58Z |
|
| dc.date |
2019-08-18T10:07:58Z |
|
| dc.date |
2015 |
|
| dc.date.accessioned |
2022-10-20T13:46:54Z |
|
| dc.date.available |
2022-10-20T13:46:54Z |
|
| dc.identifier |
Said, S. H. (2015). Investigation of usability shortcomings on the user interfaces of web based e-Government systems: A case of Tanzania. Dodoma: The University of Dodoma. |
|
| dc.identifier |
http://hdl.handle.net/20.500.12661/771 |
|
| dc.identifier.uri |
http://hdl.handle.net/20.500.12661/771 |
|
| dc.description |
Dissertation (MSc Computer Science) |
|
| dc.description |
ICT has presented a great opportunity for governments to offer better and quicker
services to its citizens through e-Government platform. However, the expected goals
of e-Government can only be realized if such e-Government systems are usable.
Usability, which relate to user interface design aspects, play a pivotal role in the
success or failure of e-Government systems. For the case of Tanzania, reports
indicate low citizens’ participation in the use of e-Government systems. Several
non-technical issues have been suggested but no literature was found to address
technical side of usability of user interfaces for web-based e-Government systems.
Hence, the main aim of this research was to investigate usability shortcomings on
web-based e-Government systems in the context of Tanzania with the view of
understanding its effects to users and propose the guidelines for improvement. The
study used both quantitative and qualitative measures to investigate six web-based e-
Government systems; five ministerial e-Government websites and Tanzania
Government website. A combination of two main usability investigation methods
namely user-test (UT) with thinking-aloud protocol and heuristic evaluation (HE)
were used. First the e-Government systems were tested for their compliance with
usability principles (heuristics). Secondly 90 users were involved in user-test with
scenario based test-tasks for each e-Government Website (EGW) and records were
taken as they accomplished given tasks. Results show a number of usability pitfalls
which make EGWs partially usable with an overall usability score of about 43.3%
and pose some difficulties for users to interact with the systems. Results from both
HE and UT served as a basis for development of usability guidelines. |
|
| dc.publisher |
The University of Dodoma |
|
| dc.subject |
e-Government systems |
|
| dc.subject |
e-Government |
|
| dc.subject |
e-Government Website |
|
| dc.subject |
EGW |
|
| dc.subject |
ICT |
|
| dc.subject |
Tanzania |
|
| dc.subject |
Information and Communication Technology |
|
| dc.subject |
e-Government platform |
|
| dc.title |
Investigation of usability shortcomings on the user interfaces of web based e-Government systems: a case of Tanzania |
|
| dc.type |
Dissertation |
|