A comparative analysis of East African destination marketing

Simple item page
dc.creatorJani, Dev
dc.date2017-03-10T11:12:32Z
dc.date2017-03-10T11:12:32Z
dc.date2016
dc.date.accessioned2018-04-18T12:36:47Z
dc.date.available2018-04-18T12:36:47Z
dc.descriptionDestination marketing organizations’ (DMOs’) websites have become an important communication platform not only with potential tourist but with all tourism stakeholders. This study aimed at comparing websites of four DMOs in East African countries, specifically Tanzania, Kenya, Uganda and Rwanda, all of which can be considered as emerging markets. Multi-methods combining qualitative and quantitative approaches were used to evaluate the content and design of four tourism agencies in the respective countries. Data were gathered through the use of independent evaluators and the researchers appraising the four websites. Selected scores for the four DMO websites were tallied using selected Travel and Tourism Competitive Index to appraise the utility of the respective country resources vis-à-vis their website marketing. Results indicate all the countries promote tourist opportunities based on their natural attractions and less on other types of attraction. It is noted that the DMOs differ in content and design with Kenya and Uganda scoring higher in text and picture, respectively. The study sets benchmarks for the respective DMOs to improve their websites. Methodological wise, the study provides a valid methodological approach that can be used in other contexts.
dc.identifierhttp://hdl.handle.net/20.500.11810/4497
dc.identifierhttp://dx.doi.org/10.1080/15980634.2016.1205297
dc.identifierhttp://dx.doi.org/10.1080/15980634.2016.1205297
dc.identifier.urihttp://hdl.handle.net/20.500.11810/4497
dc.languageen
dc.publisherTaylor and Francis
dc.subjectwebsite
dc.subjectevaluation
dc.subjecteast Africa
dc.titleA comparative analysis of East African destination marketing
dc.typeJournal Article, Peer Reviewed

Files

Collections

Department of Marketing