Analyzing International Tourists' Functional Information Needs: A Comparative Analysis of Inquiries in an On-Line Travel Forum

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dc.creatorJani, Dev
dc.creatorJeong, Ho K.
dc.creatorHwang, Yeong H.
dc.date2016-06-07T12:26:10Z
dc.date2016-06-07T12:26:10Z
dc.date2013
dc.date.accessioned2018-04-18T12:36:46Z
dc.date.available2018-04-18T12:36:46Z
dc.descriptionFull text can be accessed at http://www.sciencedirect.com/science/article/pii/S0148296311003158
dc.descriptionOn-line travel forums inform tourists' trip decisions; however, little is known about their information needs. Using international tourists' inquiries from an on-line travel forum, this study examines tourists' functional information needs, their relationship with prospective destinations, and the timing of posting. This study examines samples of Lonely Planet inquiries made about Japan (n=123) and South Korea (n=97). Using content analysis, three judges rate postings by the messages' functional information needs. Statistical tests of aggregate ratings find international tourists tend to use on-line travel forums to gain product knowledge rather than to reduce risks or to make travel plans more efficient. Tourists' functional information needs also vary significantly by travel destination. The association between the postings' timing and functional information needs appears to be marginal.
dc.identifierHwang, Y.H., Jani, D. and Jeong, H.K., 2013. Analyzing international tourists' functional information needs: A comparative analysis of inquiries in an on-line travel forum. Journal of Business Research, 66(6), pp.700-705.
dc.identifierhttp://hdl.handle.net/20.500.11810/2412
dc.identifier10.1016/j.jbusres.2011.09.006
dc.identifier.urihttp://hdl.handle.net/20.500.11810/2412
dc.languageen
dc.subjectFunctional information needs
dc.subjectOn-line travel forum
dc.subjectSouth Korea
dc.subjectJapan
dc.titleAnalyzing International Tourists' Functional Information Needs: A Comparative Analysis of Inquiries in an On-Line Travel Forum
dc.typeJournal Article

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