A Thesis Submitted in Partial Fulfillment of the Requirements for the Award of the
Masters Degree of Science in Human Resource Management (MSc-HRM) of
Mzumbe University, Dar es Salaam Campus College
This study centres on human resource outsourcing in the Tanzania public sector
organizations as model of leveraging the potential benefits and prospects of
outsourcing. The research design was a combination of the collation of secondary
data and content analysis. Crucial issues discussed include, the concept of human
resource outsourcing, reasons for outsourcing, benefits of outsourcing, factors to
consider when outsourcing, outsourcing decision making, limitations of outsourcing,
review of the human resource outsourcing efforts in public enterprise according to
different studies in the world, problems human resource outsourcing in the public
sector enterprises etc. Then the study discusses the conceptual framework where
different variables, hypothesis and relevance of the study are discussed.
The findings include that the centralized human resource management and training
structure of the public sector does not allow for flexibility and the tapping of the
huge benefits and potentials of human resource outsourcing, inadequate funding
strangles the use of competent and capable service providers, human resource
training and development programmes are purely seen as contract issues only,
escalating corruption and fraudulent practices at the detriment of human resource
outsourcing benefits, service providers are often discouraged by the civil service
procedures and processes that hardly support the growth and development of human
resource industry and market.
Recommended solutions include, proactive policy concerning human capital
development that will enable the growth of outsourcing market and service
providers, adequate funding of human resource training and development that will
attract the engagement of competent outsourcing service providers, corporate
leadership and workforce should support and recognize human resources outsourcing
as a critical issue in public service professionalism. Human resource outsourcing is
about repositioning the entire organization, total corporate leadership and workforce
commitment to excellence and building symbiotic relationships that with enrich
public sector organizations specifically Tanzania Ports authority as a case study.