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This study is on contribution of Information and Communication Technology on
service delivery in secondary schools in Tanzania: A case study of Karatu District
Council. The phenomenon that triggered the researcher to conduct this study is the
fact that our world today has changed a great deal with the aid of information and
communication technology; activities that were once done manually or by hand have
now become computerized by operating systems. Therefore, how the adaptation and
application of information and communication technology will contribute to the
service delivery in secondary schools was among the aims of this study. The
objective of this research work was to make a critical assessment on identifying the
contribution of Information and Communication Technology (ICT), on service
delivery in secondary schools at Karatu District Council. Also, the study investigated
the level of availability of ICT facilities in secondary schools, the exposure of
teachers and students to the use of ICT facilities, the perceived benefits of using ICT
and the challenges facing the use of ICT in secondary schools. The researcher used a
case study research design in conducting the study. Accidental/convenience
sampling technique, stratified random sampling technique and purposive sampling
technique were used in selecting the sample for the study. Data was obtained from
both primary and secondary sources, and also a researcher employed both qualitative
and quantitative methods in analysing the collected data.
The findings from the study revealed that there is contribution of ICT on service
delivery in secondary schools at Karatu district as it helps in making teaching
learning more interesting enhances quality of work of teachers, makes teachers to be
updated in various disciplines, and also makes decision making of management
concerning education easy and faster. It can be concluded that the majority agreed
that ICT contributes to quality service delivery in education sector, therefore it is
recommended that the there is a need for more studies to be done to see what can
help to improve ICT facilities in secondary schools so as to improve contribution of
ICT to quality service delivery. |
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