The factors affecting consumer's willingness to pay for water services

Salim, Salim Hamad

dc.creator	Salim, Salim Hamad
dc.date	2019-03-08T09:22:41Z
dc.date	2019-03-08T09:22:41Z
dc.date	2016
dc.date.accessioned	2022-10-20T13:14:38Z
dc.date.available	2022-10-20T13:14:38Z
dc.identifier	Salim, S. H. (2016). The factors affecting consumer's willingness to pay for water services: a case of west district, Zanzibar. Dodoma: The University of Dodoma
dc.identifier	http://hdl.handle.net/20.500.12661/593
dc.identifier.uri	http://hdl.handle.net/20.500.12661/593
dc.description	Dissertation (MSc Natural Resources Management)
dc.description	This study focused on the factors affecting consumers' willingness to pay for water services: A case of West District, Zanzibar. The study specifically, was set to meet three objectives, namely; to examine factors affecting consumers' willingness to pay for water service in West District, Zanzibar; to investigate challenges that face water services in West District, Zanzibar and to examine measures taken by the Revolutionary Government of Zanzibar in overcoming the challenges facing water services in Zanzibar. The study was conducted in West District, Zanzibar and it employed a descriptive cross-sectional survey research design. Data were gathered by using questionnaires, face to face interview and focus group discussion as well as observation to respondents of this study. Data were analyzed using Statistical Package for Social Scientist (SPSS) and Excel computer program. The study has revealed that an average amount of income spend for monthly water bill is Tzs 4,500. It has also been observed that ZAWA staffs, Zanzibar Health Officers and Donors were the main stakeholders' inactivity. The study has also revealed that ZAWA/Government contributed a lot to improve the living standard of people, specifically through the improvement of economic activities practised by the customers. Consumers' willingness to pay water bill enabled to improve water supply. But it has been observed that consumers unwilling to pay water bill have been facing some challenges such as sabotage of water infrastructure like the pipe, reluctance of some individuals in paying the water bill, lack of modern equipment as well as rapid population growth. In order to reduce these challenges, ZAWA/Government is the increasing of services to their customers. The study hence recommends that the government should support the consumers who were ready to pay the water bill. Also, the government is urged to provide education on the appropriate ways to handle consumers to fetch water in good ways.
dc.publisher	The University of Dodoma
dc.subject	Water services
dc.subject	Water services payment
dc.subject	Water services challenges
dc.subject	Water supply
dc.subject	Zanzibar water supply
dc.subject	Water
dc.subject	Consumers payment
dc.subject	Water bill
dc.subject	Bill payment
dc.subject	Consumers' willingness
dc.title	The factors affecting consumer's willingness to pay for water services
dc.title	A case of west district, Zanzibar
dc.type	Dissertation